Tech Support & Helpdesk Skills
Ksh 35,000 | USD 290.00
3 months
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What You Will Learn
- Understanding Computer Hardware and Software
- Basic Networking Concepts
- Operating System Installation and Configuration
- Diagnosing Common Hardware Issues
- Resolving Network and Connectivity Problems
- Using Diagnostic Tools and Logs
- Helpdesk Ticketing Systems
- Customer Service and Communication Skills
- Documenting Issues and Solutions
- Basic IT Security Principles
- Preventive Maintenance
- Data Protection and Recovery
- Simulated Helpdesk Scenario
- End-to-End Troubleshooting and Documentation
- Final Presentation and Assessment
Career Opportunities
This course prepares you for roles in IT support and customer-focused tech environments:
- IT Support Specialist
- Helpdesk Technician
- Technical Support Analyst
- Desktop Support Engineer
- Service Desk Coordinator